Privacy Policy

Scope of this policy

This policy applies to information processed through Spokes Cycling, including our articles, website pages, contact form and related website features.

It does not automatically apply to third-party websites, applications or services that may be linked to or embedded within our pages. Those services operate under their own terms and privacy practices.

Information we may collect

Information you provide directly

When you use our contact form or communicate with us by email, we may receive information such as:

• Your name or the name you choose to provide.
• Your email address.
• The subject and contents of your message.
• Any additional information you voluntarily include.

Information collected automatically

When you access the website, our hosting, security and technical service providers may automatically process limited technical information needed to deliver and protect the site.

• Internet Protocol address and approximate general location.
• Browser type, device type and operating system.
• Date, time and duration of a visit.
• Pages requested, referring pages and basic interaction data.
• Security, diagnostic and server log information.

We do not ask visitors to provide sensitive personal information through the ordinary contact form. Please avoid sending confidential medical, financial, identification or other sensitive records.

How we use information

Information may be used to:

• Operate, maintain and deliver the website and its content.
• Respond to questions, feedback, corrections and inquiries.
• Understand and resolve technical or accessibility problems.
• Protect the website against spam, fraud, abuse and security threats.
• Measure general website performance and improve content usability.
• Comply with applicable legal requirements and valid legal requests.
• Establish, exercise or defend legal rights when reasonably necessary.

We do not use information submitted through the contact form to send unrelated promotional emails unless you have clearly requested or agreed to receive that type of communication.

Legal bases for processing

Where applicable data protection law requires a legal basis, we may process personal information based on one or more of the following:

• Consent: when you voluntarily submit information or make a choice regarding non-essential technologies.
• Legitimate interests: when reasonably necessary to operate, secure, improve or understand the website, provided those interests do not override your rights.
• Legal obligations: when processing is required to comply with applicable law or a valid legal request.
• Pre-contractual or contractual steps: when you contact us regarding a proposed professional arrangement.

Cookies and similar technologies

The website may use cookies, local storage, pixels or comparable technologies for essential operation, security, preferences, performance measurement or embedded features.

Strictly necessary technologies may operate because they are required to provide requested functionality, protect forms or maintain website security. Non-essential technologies should be managed in accordance with applicable consent requirements.

You can learn more about the categories of technologies that may be used and the choices available to you in our Cookies Policy .

How information may be shared

We do not sell personal information submitted through our contact form. Information may be disclosed only when reasonably necessary for the purposes described in this policy, including:

• To hosting, website maintenance, email, form delivery, security, backup or technical service providers.
• To professional advisers when legal, accounting or operational assistance is reasonably required.
• To authorities or other parties when required by law, court order or a valid legal process.
• To protect visitors, the website, our rights or the rights and safety of others.
• In connection with a legitimate reorganization, transfer or sale of the website, subject to appropriate protections.

Service providers are expected to process information only as needed to perform their services or meet their own legal obligations.

Third-party services and embedded content

Pages may include content or functionality supplied by third parties, such as videos, maps, fonts, security tools, form-protection services or social media features.

When you interact with third-party content, the provider may receive technical information and may use cookies or similar technologies under its own policies. We do not control independent third-party privacy practices.

Where required, non-essential third-party features may be delayed or limited until an appropriate privacy choice has been made.

Data retention

We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including responding to communications, maintaining records, preventing abuse and satisfying legal or operational requirements.

Contact messages may be retained for a reasonable period so that we can understand previous correspondence, manage follow-up questions and maintain appropriate records. Technical logs may be retained for shorter or longer periods depending on security and hosting needs.

When information is no longer reasonably needed, it may be deleted, anonymized or securely archived where continued retention is legally required.

How information is protected

We use reasonable administrative, technical and organizational measures intended to protect information against unauthorized access, loss, alteration, disclosure or misuse.

These measures may include secure hosting, access controls, software updates, spam protection, encrypted connections and limited access to submitted communications.

International data transfers

Our website and service providers may operate from different countries. As a result, information may be processed or stored in a country other than the country from which you access the website.

Where applicable law requires safeguards for an international transfer, reasonable steps may be taken to use recognized contractual, organizational or legal protections.

Your privacy rights and choices

Depending on your location and the law that applies, you may have rights concerning your personal information, including the right to:

• Request confirmation of whether personal information is processed.
• Request access to certain personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion where an applicable right to deletion exists.
• Request restriction of certain processing activities.
• Object to processing based on particular legal grounds.
• Request a portable copy where data portability applies.
• Withdraw consent for future processing based on consent.
• Lodge a complaint with an appropriate data protection authority.

These rights are not absolute and may be subject to legal exceptions. For example, we may need to retain limited information to comply with law, protect legal rights, prevent fraud or maintain security records.

To make a privacy request, contact us using the address at the end of this policy. We may need to verify your request before providing, correcting or deleting information.

Browser privacy signals

Browser-based privacy signals and opt-out mechanisms continue to develop. Where a signal is legally recognized, technically supported and applicable to our processing, we will take reasonable steps to honor it as required.

Children’s privacy

Spokes Cycling provides general cycling and mobility information for a broad audience. The website is not directed to children under 13, and we do not knowingly request personal information from children under 13.

If you believe a child has submitted personal information without appropriate permission, contact us so that we can review the situation and take appropriate action.

External links

Our articles may link to external websites for reference, context or additional information. A link does not mean that we control the external site or endorse its privacy practices.

Before providing information to an external website, review that website’s privacy policy and terms.

Changes to this Privacy Policy

We may update this policy to reflect changes to the website, service providers, legal requirements or privacy practices.

When changes are made, the updated version will be posted on this page and the “Last updated” date will be revised. Material changes may also be highlighted through an appropriate notice on the website.